Error: Unable To Retrieve Content. Additional Information For "Remote Region Error #11" When Openning PRC Tasks (Doc ID 1993582.1)

Last updated on MARCH 14, 2017

Applies to:

Oracle Fusion Purchasing - Version 11.1.9.2.0 and later
Oracle Fusion Purchasing Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Self Service Procurement - Version 11.1.9.2.0 and later
Oracle Fusion Self Service Procurement Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Set Up Procurement-Define Purchasing Configuration

When attempting to access tasks such as : Manage Supplier Registration Approvals from Procurement,
the following error occurs.

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #11":

A remote communication error was received for the task Manage Supplier Registration Approvals. Review the details below and report this error to the owning product Supplier Model.

An error was received for the task Manage Supplier Registration Approvals. It is identified with the code ORA_POZ_MANAGE_SUPPLIER_REGISTRATION_APPROVALS that invokes the program /WEB-INF/oracle/apps/prc/por/manageApprovalRules/ui/flow/ManageApprovalRulesFlow.xml#ManageApprovalRulesFlow of module code procurement. This indicates an HTTP error response is received. Verify the enterprise application that supports this module is up and running before attempting this operation again..


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Setup and Maintenance
2. Query for Procurement related tasks such as Manage Supplier Registration Approvals and try to open it
3. Receive the error message Unable to retrieve content. Additional information for "Remote Region error #11":

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform any setup activity in Procurement

Cause

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