Changes to Display Labels for field is not reflected in non-English versions of Outlook (Doc ID 1997200.1)

Last updated on JULY 01, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Extensibility

ACTUAL BEHAVIOR
---------------
After changing the Display Label for a Custom Object field the change is only reflected to users with English language Office. Users with French language pack for Office will see the orginal field name.

EXPECTED BEHAVIOR
-----------------------
All users shoud see the changes Display Label for the custom object field

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create new sandbox
2) View Custom Object Standard Field RecordName Field
3) Notice Display Label “OscCCObject1 Name”
4) Now Add object to Outlook to expose object in Forms
5) Now Extract the package via Outlook Setup>Extract
6) Check package_res.xml
OscCCObject1 Name
7) Check package_res.fr_FR.xml
There is no label. The one from package_res.xml is used
8) Change the Display label from “OscCCObject1 Name” to “OscObject1 Number” and Save
9) Hit Outlook Setup>Generate
10) Hit Outlook Setup>Extract
11) Check package_reg.xml
Notice new display label shown i.e. “OscCCObject1 Number”
OscCCObject1 Number
12) Check package_res.fr_FR.xml
Notice label is the old name “OscCCObject1 Name”
OscCCObject1 Name
13) Import and Activate the Package
14) Lauch Outlook as a user with English Language Office and notice display label "OscCCObject1 Number" appears on the form
15) Lauch Outlook as a user with English Language Office and notice display label "OscCCObject1 Name" appears on the form

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not using English language office will not see the changed Display Label for custom object fields.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms