Fusion Sales OTBI - Sales - CRM Customer Overview - when a Fact column added , then can see "merged" Accounts - inconsistent with data entry screen (Doc ID 1997409.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Fusion CRM OTBI Cloud R9 - merged Account data inconsistent between data entry screen and OTBI report when Sales Account fact column added


Unexpected behavior
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 Sales - CRM Customer Overview

when sales account Fact (measure) column is added,  then the analysis retrieves an Account name which has been merged,  does not match what is shown on the data entry screen : Overview > Customers(tab)

what works
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data is consistent as long as the fact column is not included

Cause

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