Fusion Payroll: Not able to get the Online payslip : Generate Payslip completes successfully but Payslip is missing : PAY_PAYPROC_UNKNOWN_ERR (Doc ID 2002588.1)

Last updated on APRIL 28, 2015

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE 1: 

When attempting to run the Generate Payslips process as part of the payroll flow, the following error occurs.

ERROR
-----------------------
PAY_PAYPROC_UNKNOWN_ERR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using the Payroll checklist:
2. Calculate and Validate Payroll
3. Calculate and Verify Payments
4. Run Periodic Archive
5. Run Payroll Register Report
6. Make EFT Payments
7. Generate Check Payments
8. Generate Payslips

EXPECTED BEHAVIOR
-----------------------

Generate Payslips process runs to completion and produces employee payslips.

ISSUE 2:

When Printer Option/Paper Option disabled, not able to see the online payslip

Cause

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