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Sales Person Not Displaying on Ar Invoice (Doc ID 2004259.1)

Last updated on AUGUST 06, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Bill Customers-Create and Process Bill

ACTUAL BEHAVIOR
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A new sales person was created, Sales Representative role was assigned but it cannot be selected in Create Receivable Transaction UI.

EXPECTED BEHAVIOR
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After a new sales person is created and Sales Representative role is assigned, the person can be selected as Salesperson in Create Receivable Transaction UI.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create new User using Manage User interface
2. Set person type Employee and Resource Role - Salesperson
3. Add Sales Representative role to the new user using OIM
4. Search for Salesperson in salesperson field from Create Receivable Transaction UI.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select the salesperson when creating an invoice

Cause

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In this Document
Symptoms
Cause
Solution


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