Outlook Email Sync With .jpg Attachment In Outlook Email Causes Error (Doc ID 2010165.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


Outlook email sync with .jpg attachment in Outlook email causes error. Have to turn off sync for that email or delete .jpg attachment from email for sync to work.

ERROR
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Attached file(s); 'image003.jpg' is empty.


STEPS
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The issue can be reproduced at will with the following steps:
1. Attach image to email in CRM Outlook
2. Run sync

Cause

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