Drill Down Behavior On Leads And Contacts Page Not Consistent In Simplified UI (Doc ID 2010281.1)

Last updated on AUGUST 29, 2015

Applies to:

Oracle Fusion Lead Management - Version 11.1.8.0.0 and later
Oracle Fusion Lead Management Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Goal

Drill down behavior on Leads and Contacts page is not consistent in Simplified. When the user accesses the Leads subtab from the Contacts application, it is possible to drill down on the Lead name; however, when the user access the Lead subtab by going the Leads application first, it is not possible do drill down on the Lead name.

STEPS:

The issue can be reproduced at will with the following steps:

Flow 1:
1. Navigate to Leads application and drill down on a Lead  to Edit Summary page
2. Click on Contacts tab
3. Drill down on Contact record by clicking on Contact Name
4. Click on Lead tab – Here you cannot drill down on Lead name

Solution

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