Getting Error When Changing Partner Status From Prospective To Registered - "Another user has changed the row with primary key oracle.jbo.Key" (Doc ID 2013128.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Partner Relationship Management for Partners Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Partner Management - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Functional Setup Manager

Rel 8 Getting Error When Changing Partner Status from Prospective to Registered

We are consistently getting an error after creating a new partner and changing their status from prospective to registered. The error is 'Another user has changed the row with primary key oracle.jbo.Key’.

The error does not appear to prevent the change from occurring and we are able to later change the partner status to active.

Why are we seeing this error?


ERROR

Another user has changed the row with primary key oracle.jbo.Key



STEPS

The issue can be reproduced at will with the following steps:
1. Created customer
2. Created identical partner record (selected to use matching customer when creating partner)
3. Chose to Save and Edi the new partner
4. Immediate changed the partner status from Prospective to Registered and got error.
5. Clicked OK and change seems to have occurred without issue.
6. After adding a partner member to the record, was successful in changing the partner status to Active.

Cause

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