Cannot Click on Excel Buttons or Icons in Prepare in Spreadsheet Mass Retirements (Doc ID 2018851.1)

Last updated on DECEMBER 05, 2016

Applies to:

Oracle Fusion Assets Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Assets - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The Mass Retirements spreadsheet does not have active icons within the ribbon to select. The buttons on the top are also not available.

EXPECTED BEHAVIOR
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The Mass Retirements spreadsheet should have all the ribbon icons active and the buttons for "Save" and "Save and Post Transactions"

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Assets > Retirement > Pending Mass Retirements > Prepare in Spreadsheet
2. Excel opens and prompts for log in
3. Spreadsheet opens with available cells to populate but Excel ribbon and labels for "Save" and "Save and Post Transactions" do not appear

Cause

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