PPR Payments and Installments end in Error 'Rejected by source product update' (Doc ID 2019071.1)

Last updated on OCTOBER 15, 2023

Applies to:

Symptoms

Paying Payables Invoices in a Payment Process Request (PPR)

Some Installments and Payments generate the error 'Rejected by source product update'

Build process completed and LOG file includes the following;
IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: +-------------------------------+
IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: Not attempting to create payment instructions ..
IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: Final status of payment request 3 is FAILED_PAYMENT_VALIDATION
IBY_DISBURSE_SUBMIT_PUB_PKG.submit_payment_process_request: EXIT

Also from the build payment log the bank charges hook is being called:
IBY_PAYGROUP_PUB.createPayments: AP hook processing started at:.....
AP_BANK_CHARGE_PKGap_JapanBankChargeHook : OK to pay flag : N for payment id :   xx
AP_BANK_CHARGE_PKGap_JapanBankChargeHook : After Check bank charge, OK to pay flag : N
AP_BANK_CHARGE_PKGap_JapanBankChargeHook : Update iby_hook_payments_t if ok_to_pay_flag is N
....
IBY_PAYGROUP_PUB.createPayments: AP hook processing ended at:....

Changes

Cause

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