Fusion Inquire and Analyze Balances - Unable To Perform GL Balance Inquiry Sees Only Dashes ("-") caused by "&" ( ampersand ) in custom security role name

(Doc ID 2021052.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version and later
Oracle Fusion Application Toolkit - Version and later
Oracle Fusion Financials Common Module Cloud Service - Version and later
Information in this document applies to any platform.


Fusion Financials 11.1.8 OnPremise - when query on Inquire and Analyze Balances, some users see dash "-" instead of monetary value

Unable to perform GL Balance Inquiry

Problem Description
Two users within our implementation is performing an identical task to inquire on an account balance.

The navigation is as follows - General Ledger >? Financial Reporting Centre > Balance Inquiry> Inquire and Analyze Balances

Unexpected behavior
One user is able to view the monetary values or account balances, whilst the other users (example Ramesh) sees only dashes ("-") where the value should appear


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