Fusion Inquire and Analyze Balances - Unable To Perform GL Balance Inquiry Sees Only Dashes ("-") caused by "&" ( ampersand ) in custom security role name (Doc ID 2021052.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 and later
Oracle Fusion Financials Common Module Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Fusion Financials 11.1.8 OnPremise - when query on Inquire and Analyze Balances, some users see dash "-" instead of monetary value

Unable to perform GL Balance Inquiry

Problem Description
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Two users within our implementation is performing an identical task to inquire on an account balance.

Steps
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The navigation is as follows - General Ledger >? Financial Reporting Centre > Balance Inquiry> Inquire and Analyze Balances

Unexpected behavior
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One user is able to view the monetary values or account balances, whilst the other users (example Ramesh) sees only dashes ("-") where the value should appear


Cause

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