Customer Search Not Working Properly (Doc ID 2021371.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Search

ACTUAL BEHAVIOR
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Running a customer search doesn't retrieve right outpuit when using country as a criteria


EXPECTED BEHAVIOR
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Customer with this country should be retrived

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Customer Center > Search for customer with country as a criteria (further to name)
2. output is empty even if there are soml customers with this country (Nethrelands)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust search if based on Country as a criteria

 

Cause

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