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Global Search Displaying Inactive Deleted Objects (Doc ID 2022208.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Global Search Displaying Inactive Accounts or Contacts

When we do a global search on contacts object, names that are inactive are showing up.


EXPECTED BEHAVIOR
-----------------------
Inactive records should not be returned in Global Search

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to fusion Apps. Delete a contact
2. Try searching for the deleted contact.
3. Deleted contact still shows up in search results in spite of running the process: Synchronize Database search indexes for CRM objects



Cause

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