Global Search Displaying Inactive Deleted Objects

(Doc ID 2022208.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Oracle Fusion Customer Center - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Global Search Displaying Inactive Accounts or Contacts

When we do a global search on contacts object, names that are inactive are showing up.

Inactive records should not be returned in Global Search

The issue can be reproduced at will with the following steps:
1. Login to fusion Apps. Delete a contact
2. Try searching for the deleted contact.
3. Deleted contact still shows up in search results in spite of running the process: Synchronize Database search indexes for CRM objects


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