Scanned Image Of AP Invoice Imported Into Cloud AP Is Distorted And Some Fields Are Garbled (Doc ID 2023056.1)

Last updated on JUNE 22, 2015

Applies to:

Oracle Fusion Payables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Invoices-Receive and Process Invoices

ACTUAL BEHAVIOR
---------------

Some scanned images viewed within Cloud AP and/or on the imaging server are distorted and some fields garbled. It does not look like the original PDF file that was emailed to Oracle for processing.

EXPECTED BEHAVIOR
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The fields on the imported image should be readable.

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit an invoice image for processing using the designated email account for the Imaging solution;
2. Run the Payables Invoices Import report;
3. Review the scanned invoice in Payables and look at the image.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, distorted PDF images make processing AP challenging.

Cause

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