Credit Memo Refund Fails - Unhandled User-defined Exception (Doc ID 2023495.1)

Last updated on JUNE 23, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Process Customer Payments-Process Refunds

Credit memo refund fails - unhanded user-defined exception

When issuing a credit memo the below error message is displayed and the process ends.

ERROR
-----------------------
ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512: at "FUSION.ARP_PROCESS_APPLICATION", line 7336 ORA-06512: at line 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Receivables>Billing> Create Transaction
2. Enter a credit memo transaction and complete it
3. Navigate to Receivables Balances> Apply Credit Memo
4 Search for the CM invoice
5. Click on Issue Refund
6. Fill in the details and click OK
7. The error is raised


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot issue a refund

Cause

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