Multi-Select Picklist feature not working as expected

(Doc ID 2032024.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


Although the values chosen on a Multi-Select Picklist are successfully saved, once they are de-selected; it is not possible to save new changes.

In other words, only the previously selected values are retained.


(1) Go to Navigator -> Manage Franchisee Admin/Office
(2) Click on subtab for Contacts
(3) Select any Contact record:
- Populate the Non-Compliance custom field by selecting a value, and save it.
- Unselect the same value selected, then save the change
Note: The value declared initially is retained


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