Fusion Benefits: Fatal Error Message: The participation process is currently evaluating the procedure ben_automatic_enrollments. (BEN-990674) (Doc ID 2034613.1)

Last updated on JULY 27, 2015

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Benefits - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to process salary change life event and receiving an error for 12 Employees.
For 12 employees, Customer is receiving a "Fatal" error message that reads "The participation process is currently evaluating the procedure ben_automatic_enrollments. (BEN-990674).
This error is received when trying to process a 4/12/15 Salary Change life event.
The error message is received both after running the Evaluate Life Event Participation Process or after processing the update manually, either approach brings the same error.



Cause

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