My Oracle Support Banner

Fusion US Payroll: Involuntary Deductions FAQ and Troubleshooting Guide (Doc ID 2045681.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Oracle Fusion Global Payroll Interface - Version 11.1.11.1.0 and later
Oracle Fusion Payroll Interface Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.10.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
This note was created for Release 11.1.9.2.0. The note has been reviewed and is current for release 11.13.20.07.0.

Goal

The goal of this document is to provide frequently asked questions and troubleshooting support for issues related to involuntary deductions.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
 What are Involuntary Deductions or Wage Attachments?  Which types and levels does Oracle support?
 What documentation is available for setting Involuntary Deductions
 Setup Guides
 Electronic Income Withholding Orders (e-IWO)
 Element Upgrade Process
 Third Party Payments and Payment Types
 Data Load
 Fees
 Wage Basis Rules
 Sate Tax Levies
 Reports to assist with troubleshooting
 Which involuntary type has the highest priority?
 What is the difference between Education Loan and DCIA?
 Is there a difference between the rules for Garnishment and Creditor Debts?
 What states and territories do we support for involuntary deductions?
 What release were the new architecture elements introduced for involuntary deductions?
 What does the Element upgrade process do for involuntary elements?
 Why was new architecture introduced?
 Can an old architecture and new architecture element be processed in same payroll?
 If a user does not want to charge processing fees what should they do?
 What types of Regional Tax Levies do we support out of the box?
 What is Electronic Income Withholding Orders (e-IWO)? What involuntary types does it process?
 What payment types do we support for involuntary payments?
 How to setup a new payment type and payment method for Garnishments?
 Can EFT file generated out of Make EFT process be customized?
 Does application allow entering multiple children per child support involuntary deduction order?
 How to turn off involuntary deduction fees?
 How to override involuntary deduction calculation card processing fee amount to be 0 for some employees?
 Common Issues
 Total Owed Elements not end dating when total owed reached
 When Total Owed is reached the deduction does not come out for employee
 Student Loan not deducted when there is more than one Student Loan for an employee
 Order amount is deducted completely / fully in Regular Pay, but is not deducted in Supplemental Pay
 Educational Loan is under withheld when employee has child support element
 Out of two involuntary deductions one garnishment and one child support the latter is not taken
 Multiple Child Support combines two reference codes in the file
 TN associate with a TX order should not include medical insurance in the calculation
 NEW: Issue: Student Loan garnishment was deducting at 15% of disposable income as expected. After 18C it is calculating at 10% of disposable income
 Errors
 Error: An external function call error occurred for formula XYZ CHILD SUPPORT_BASE, line 303. An assertion failure was detected at location pylogerr:1.
 Error processing Prepayments: ORA-20001: The third party organization payment method details are missing or invalid
 Error when loading Involuntary Deductions via HDL 'The calculation factor you're attempting to define for calculation item Court Order already exists'
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.