Unable To Delete Account Records From UI
(Doc ID 2047150.1)
Last updated on NOVEMBER 15, 2023
Applies to:
Oracle Fusion Sales - Version 11.1.9.2.0 and laterOracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.1.9.2.0 version, Leads, Sales Campaigns
ACTUAL BEHAVIOR
---------------
When trying to delete a customer from UI
get below error message
=====================
Of 1 selected records, {SUBSET} were not deleted because they are either root nodes in hierarchies or because you are not permitted to delete them.
====================
This issue occurs with imported customer
testing with a manually created account, deletion works with manually created account
EXPECTED BEHAVIOR
-----------------------
Lead notes created via web services should be visible in both classic and Simplified UIs.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.
SUI > Select an account > Action delete > no messages > but serach retrive still the account
2.
IN classic UI
same handling give below error message at deletion from classic
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete (some or all ?) imported customer
issue was found for any imported customer we tested
ACTUAL BEHAVIOR
---------------
When trying to delete a customer from UI
get below error message
=====================
Of 1 selected records, {SUBSET} were not deleted because they are either root nodes in hierarchies or because you are not permitted to delete them.
====================
This issue occurs with imported customer
testing with a manually created account, deletion works with manually created account
EXPECTED BEHAVIOR
-----------------------
Lead notes created via web services should be visible in both classic and Simplified UIs.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.
SUI > Select an account > Action delete > no messages > but serach retrive still the account
2.
IN classic UI
same handling give below error message at deletion from classic
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete (some or all ?) imported customer
issue was found for any imported customer we tested
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |