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Unable To Delete Account Records From UI (Doc ID 2047150.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


On : version, Leads, Sales Campaigns

When  trying to delete a customer from UI
get below error message
Of  1 selected records, {SUBSET} were not deleted because they are either root nodes in hierarchies or because you are not permitted to delete them.

This issue occurs with imported customer
testing with a manually created account, deletion works with manually created account

Lead notes created via web services should be visible in both classic and Simplified UIs.

The issue can be reproduced at will with the following steps:
SUI > Select an account > Action delete > no messages > but serach retrive still the account

IN classic UI
same handling give below error message at deletion from classic

The issue has the following business impact:
Due to this issue, users cannot delete (some or all ?) imported customer
issue was found for any imported customer we tested



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