Print Status Field Shows Incorrect Value in Billing - Manage Transactions

(Doc ID 2052400.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Receivables -> Billing -> Manage Transactions

ACTUAL BEHAVIOR
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Print status is not being correctly populated in Billing - Manage Transactions
After running the Print Customer statement program for an invoice, printed status will remain blank in the search criteria; however if we open the transaction then printed status will get change from Printed – ‘No’ to Printed – ‘Yes’ (paper)

EXPECTED BEHAVIOR
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In Manage Transactions UI, when searching for a transaction that has already been printed, the Print status should not be blank

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a customer with no delivery method and hence by default paper printing will be used for this customer
2. Enter an invoice against this customer. Note that the status is completed and printed status is ‘No’.
3. Run the Print Customer statement program for this invoice
4. Navigate back to Billing - Manage Transactions and search for the customer invoice
5. Note that in Search Result section, the Print status is blank
6. Open the Invoice - notice that the field Printed – ‘Yes’ (paper)

BUSINESS IMPACT
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Due to this issue, users cannot know for the transaction Search Result if the transaction was printed or not

Cause

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