Error When Trying To Merge More Than 2 Records

(Doc ID 2056086.1)

Last updated on APRIL 11, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On 11.1.10.0.0
-----------------------------
When merging 3 customers the following error occurs:

An error occurred when running the merge service. Check the server log file for more information: The customer must have at least one address. (ZCA-210069)

Each of the 3 customers have addresses.
When merging only 2 customers the merge works properly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms