Unable To Perform Any Actions On Payment Batch. Can not Submit or Approve Worksheet. (Doc ID 2056706.1)

Last updated on SEPTEMBER 16, 2015

Applies to:

Oracle Fusion Incentive Compensation - Version 11.1.9.2.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to pay the payment batch, the following error occurs.

ERROR
You cannot pay this payment batch because 136 paysheets are not approved. You must approve all paysheets and then pay this payment batch.


STEPS
1. Navigator > Payments > Pay Payment Batch ... to pay the payment batch

2. Navigator > Payments > Manage Payment Batches > Search Paysheets ... see that there are still paysheets in Submitted status.

3. Try to approve the paysheets with Action > Approve ... does nothing (ie. no change in paysheet status).

 

Cause

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