Unable To Access Business Intelligence Dashboards: Access Denied for User Error (Doc ID 2056868.1)

Last updated on JULY 27, 2016

Applies to:

Oracle Fusion Assets Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Assets - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version


Unable to access Business Intelligence dashboards

Getting the following error accessing Assets Business Intelligence and Payables Business Intelligence

ERROR
-----------------------
access denied for user to path /shared/Financials/_portal/Fixed Assets/dashboard layout.

access denied for user to path /shared/Financials/_portal/Payables/dashboard layout.

Error Details
Error Codes: O9XNZMXB

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Fixed Assets > Asset Business Intelligence Dashboard
2. Navigate to Payables > Payables Intelligence Dashboard

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the Asset Business Intelligence Dashboard

Cause

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