Collections Dashboard Does Not Display Delinquency Data

(Doc ID 2057090.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Transactions

ACTUAL BEHAVIOR
---------------
Collections Dashboard Does Not Display Delinquency Data



EXPECTED BEHAVIOR
-----------------------
Collections Dashboard Should Display Delinquency Data

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform the setup for Advanced Collections
2. Run the Update Collections Summary Data process
3 Navigate to the Collections Dashboard and view Delinquent Customers tab which is empty

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Advance Collection functionality

Cause

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