Fusion Global Payroll: Unable to Rollback Payrolls - Error HR_7507_ACTION_UNDO_INTLOCK (Doc ID 2059054.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Global Payroll - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Unable to rollback payrolls on employees that did not process

There is a group of employees that did not process
Tried to rollback future runs; Was able to rollback Jan 31 but, when trying to rollback Jan 17, receiving multiple null token errors. This is on the archive rollback.

PAY_PR_TOO_MANY_ERRORS Token1 null

Token1 PayRelationshipWU.RollbackorRetry
Token2 ORA-20001: HR_7507_ACTION_UNDO_INTLOCK
ORA-06512: at "FUSION.PAY_PROC_LOGGING", line 392
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 1998
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 2226
ORA-06512: at "FUSION.PY_ROLLBACK_PKG", line 3264
ORA-06512: at line 1

Cause

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