OUTLOOK : Issues appears in OSC for outlook when sync a new created account and contact (Doc ID 2061169.1)

Last updated on OCTOBER 07, 2015

Applies to:

Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

When attempting to add new contact, the following error occurs.

Sync_dump_ 7 issues detected

The issue can be reproduced at will with the following steps:
1. Create a contact in outlook
2. Sync with Oracle Sales Cloud
3. Issues Appears in Oracle Sales Cloud add-in

The issue has the following business impact:
Due to this issue, users cannot sync successfully .


Bellow were seen as required fields but they were not displayed on the account layout

 OpportunityName_c => Text field
 OptySalesMethod_c => FCL
 SalesStage_c => FCL
 OptyCloseDate_c => Date


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