R10 Upgrade-duplicate Layouts Are Not Getting Created (Doc ID 2062988.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.10.0.0 version, Accounts, Contacts, Households

After upgrade to Rel10
When attempting to duplicate layout for Account object under Common application  in application composer
the following error occurs and an incident is generated.

ERROR
-----------------------
incident 235 created with problem key "ADFC-00029 [ADFc]"

ADF_FACES-30200:Fatal exception during PhaseId: RESTORE_VIEW 1. The UIViewRoot is null, this is usually caused by previous exceptions, for more complete debugging information turn the logging level to fine.
Supplemental Detail oracle.adf.controller.ControllerException: ADFC-00029: Attempt to acquire the root view port request lock faild due to a timeout.
at oracle.adfinternal.controller.application.SyncNavigationStateListener.beforePhase(SyncNavigationStateListener.java:237)
at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:558)

[2015-09-25T10:31:23.975+00:00] [CRMCommonServer_1] [ERROR] [ADFC-50017] [oracle.adfinternal.controller.application.AdfcExceptionHandler] [host: sgfsn1xbrs06.sgdc1.oraclecloud.com] [nwaddr: 10.192.141.58] [tid: [ACTIVE].ExecuteThread: '18' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: crmanchor] [ecid: 00588ytEEii3V825Rrp2id00030V0003qW,0:1:4] [APP: CrmCommonApp#V2.0] [TARGET: /BRS_CRMDomain/CRMDomain/CRMCommonServer_1/CrmCommonApp(V2.0)] [TARGET_TYPE: fusion_apps_j2ee_app] ADFc:
====
While attempting to handle this exception the application's exception handler failed.[[
oracle.adf.controller.ControllerException: ADFC-00029: Attempt to acquire the root view port request lock faild due to a timeout.
at oracle.adfinternal.controller.application.SyncNavigationStateListener.beforePhase(SyncNavigationStateListener.java:237)
at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:558)
===

Then

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Application Composer > Application = Common > Page > Simplified UI > Duplicate Creation Page layout > Save and Close
2. get stuck here
3. logs message are generated in log CRMCommopn_server1

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot dupliacte layout for account (at least)

 

Cause

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