Fusion Applications OTBI / OBIEE graph Error - "Couldn't load plug-in" when using the Chrome browser (Doc ID 2067809.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Fusion R9 Cloud CRM - Couldn't load plug-in for Graph

Steps
--------------
User is at their Fusion Apps url    (myhost/analytics)
Attempt to execute an analysis which contains a graph
Rest of the screen is blank apart from error message in central position

Error
-----------
"Couldn't load plug-in"

Notes
-----------
Google Chrome
No problems with IE 10

Cause

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