Fusion OAO - IIR returns same record instead of possbile duplicate at Account Creation (Doc ID 2072543.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
At Account Creation, customer sees Exact name match instead of % match for possible duplicates.
 

EXPECTED BEHAVIOR
-----------------------
Matches to new account should be shown according to the % threshold that was established.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created a new org named “VVMOrgFINEST” along with an address and after some time when verified in IIR web search client, this org is not synchronized. Attached the screen shot in attachment. Synchronize Customer Data job is running successfully for every minute.

2. Tried to create same org again, and found that in the duplicate matching pop up, Name Match is only showed instead of % threshold score.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct match for possbiel duplicate Account

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms