Correct Mapping Setup To Change The Owner When Converting Lead To Opportunity (Doc ID 2077217.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Leads, Sales Campaigns


When converting a lead to an opportunity a box appears requesting which owner to use for the opportunity. If the owner is changed using this box it doesn't get added to the opportunity.

EXPECTED BEHAVIOR
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The owner changed in the Convert lead to Opportunity window should appear on the new opportunity.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Simplified UI --> Leads --> create new lead
2. Insert the data related to Account and Contact --> Save --> Actions --> Convert --> in the Convert window change the owner --> Submit
3. Go to Opportunity just created and see the owner. It's not the changed one.

Cause

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