Getting Error Unable To Retrieve Content. Additional Information For "Remote Region Error #12": (Doc ID 2080560.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Sales - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

When attempting to leave a File Import Mapping detail UI bu using cancel button,
the following error occurs.

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #12":
An error occurred while invoking task Manage File Import Mappings. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..
where to check FunctionalSetupServer logs?


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance > retrieve task "Manage File Import Mappings"
2. > Create or edit a Mapping > click cancel button
3. get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot leave import mlapping detail page in scope of task : Manage File Import Mappings

Cause

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