Getting Error Unable To Retrieve Content. Additional Information For "Remote Region Error #12":

(Doc ID 2080560.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version to [Release 1.0]
Oracle Fusion Sales - Version to [Release 1.0]
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

When attempting to leave a File Import Mapping detail UI bu using cancel button,
the following error occurs.

Unable to retrieve content. Additional information for "Remote Region error #12":
An error occurred while invoking task Manage File Import Mappings. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..
where to check FunctionalSetupServer logs?

The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance > retrieve task "Manage File Import Mappings"
2. > Create or edit a Mapping > click cancel button
3. get error

The issue has the following business impact:
Due to this issue, users cannot leave import mlapping detail page in scope of task : Manage File Import Mappings


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