Email Delivery has Failed to These Recipients or Groups , The E-Mail Address You Entered Couldn't Be Found (Doc ID 2081781.1)

Last updated on AUGUST 31, 2023

Applies to:

Symptoms

Each time users produce a PO, with the option to send via email configured and an email address entered in the correct place, the supplier email recieves an error notification saying "The e-mail address you entered couldn't be found". 

Error Message:

 

Sequence of Events

1. user abc@def.com creates a requisition and documents.
2. The requisition is approved by abcm@def.com.
3. Document approved – email sent to abc@def.com (the buyer and requisitioner)
4. Notification of failure to deliver PO received as shown above.

Note: The supplier communication method = email
Email = abc@def.com

Changes

Cause

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