The Exported Data From Manage Department and Organization Trees is Garbled (Doc ID 2086974.1)

Last updated on JANUARY 27, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When department and organization trees have Japanese characters and exported them, Japanese characters are garbled in Microsoft Excel.

EXPECTED BEHAVIOR
-----------------------
Japanese characters are not garbled in Microsoft Excel.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigator -> Workforce Management -> Workforce Structures
2.Task -> Organizations -> Manage Department Trees or Manage Organization Trees
3.Search Department/Organization Tree, and select it
4.Press Next button on Manage Department/Organization Trees: Specify Definition
5.Press "Export Nodes" button
6.Open the exported csv file using Microsoft Excel


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms