ERROR: Invalid Value For AutoCash Hierarchy Id; Enter AutoCash Hierarchy Id value from AutoCash Hierarchies (Doc ID 2087863.1)

Last updated on AUGUST 04, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Receivables - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create customer profile, the following error occurs.

ERROR
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Invalid value for AutoCash Hierarchy Id; Enter AutoCash Hierarchy Id value from AutoCash Hierarchies.


STEPS
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The issue can be reproduced at will with the following steps:

Navigation: Navigator -> Receivables -> Billing -> Manage Customers
1. Create customer and Save.
2. In the Customer site profile; Under Receipt Matching
  a. Match Receipts by = Transaction Number
  b. AutoMatch Rule Set = XYZ AutoMatch
  c. Check Automatically update receipt
3. AutoCash Rule Set = blank We do not use Lockbox
4. Remainder Rule Set = XYZ Match Payment w/Invoice and also blank


When saved get the following error:

Invalid value for AutoCash Hierarchy Id; Enter AutoCash Hierarchy Id value from AutoCash Hierarchies.

BUSINESS IMPACT
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Unable to create customer profile

Cause

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