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Unable To Process OE For Employee Error BEN-990370 (Doc ID 2091700.1)

Last updated on FEBRUARY 13, 2023

Applies to:

Oracle Fusion Benefits - Version and later
Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Manage Benefits

When attempting to Process Open Enrollment the following error occurs.

The coverage or benefit amount could not be determined due to lack of human resources data. (BEN-990370)
No coverage or benefit amount for the person  was determined. The person's salary value is blank. This error occurred in the package ben_determine_coverage.main. Check the definition for the derived factor Stated compensation to ensure that the person has a valid salary amount for the processing date."

The issue can be reproduced at will with the following steps:
Navigator > Benefits > Enrollment > Query Employee  > Process Open Enrollment
Life Event Occurred Date: 1/1/2019
Click Evaluate Open Enrollment

The issue has the following business impact:
Due to this issue, users cannot process Open Life event


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