Account Object not Visible As A Child Object While Using Opportunity To Create CSA (Doc ID 2097377.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Oracle Fusion Sales - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
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Account object does not show in child objects list when trying to create a new CSA based on Opportunity as Primary.

EXPECTED BEHAVIOR
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Customer can see account object in production environment but cannot see in stage.


STEPS
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The issue can be reproduced at will with the following steps:
1.Go to Application Composer > Sales > Custom Subject Area
2. Create new
3. Select Opportunity as primary object
4. Click in + to add childs
5. Accounts object does not display in child list

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create CSA

Cause

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