When Changing The Name Of An Opportunity, On The Related Task The Name Still Remains The Old One (Doc ID 2097848.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Sales - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
Opportunity name in scope of Task is not refreshed at right value when Opportunity name is updated

EXPECTED BEHAVIOR
-----------------------
Opportunity name should be refreshed automatically

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a task
2. Attach an opportunity
3. Save and close
4. Go on Opportunities Page > Select Opportunity > Change the name
5. Save and close
6. Come back on task
7. Delete the oppty click on (x)
8. Search the oppty to attach
9. Select the opportunity
10. The old name is still displayed


The issue occurs also on Desktop UI


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can be confused about opportunity which is related to task

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms