Phone Details (Work/Mobile) Are Not Visible In Simplified Profile Page

(Doc ID 2104459.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

After integrating Contact from a 3rd Party legacy the work and mobile phone numbers are empty in SUI
but work phone can be displayed in classic UI

Work and mobile phone numbers should be displayed in SUI

The issue can be reproduced at will with the following steps:
1. run integration web service from a 3rd party software
1. SUI > Contact > Contact profile > cannot see any figure in work and mobile phone fields
2. Classic UI > Customer Center > Contacts > can see the work phone number

The issue has the following business impact:
Due to this issue, users cannot see work and mobile phone in SUI which is the user dedicated UI



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