Phone Details (Work/Mobile) Are Not Visible In Simplified Profile Page (Doc ID 2104459.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Sales - Version 11.1.11.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
After integrating Contact from a 3rd Party legacy the work and mobile phone numbers are empty in SUI
but work phone can be displayed in classic UI

EXPECTED BEHAVIOR
-----------------------
Work and mobile phone numbers should be displayed in SUI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run integration web service from a 3rd party software
1. SUI > Contact > Contact profile > cannot see any figure in work and mobile phone fields
2. Classic UI > Customer Center > Contacts > can see the work phone number


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see work and mobile phone in SUI which is the user dedicated UI

 

Cause

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