Error adding Manage Territory Geographies

(Doc ID 2107325.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


Adding a geography to Manage Territory Geographies is throwing an error:


In Application:

"Unable to retrieve Content. Additional information for "Remote Region error #4": An error occurred while invoking task Manage Territory Geographies. Review the FunctionalSetupServer logs for more detail on this error. Contact your help desk.."


In FunctionalSetupServer logs:

"JBO-27122: SQL error during statement preparation."

"Caused by: java.sql.SQLException: ORA-01427: single-row subquery returns more than one row"


The issue can be reproduced at will with the following steps:
1. Navigate to Manage Territory Geographies
2. Highlight the zone you'd like to add the geography to
3. select Add Geography
4. Select your geography, error appears before selection process is complete



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms