Calculation Completed Successfully but Earning Shows Calculation Error Status Due to Per Event Incentive Formula Not Referencing Any Credit Attribute (Doc ID 2109994.1)

Last updated on MARCH 05, 2024

Applies to:

Symptoms

Calculation process completed successfully. When review the transaction, see that it has Calculation Error status and no / null commission amount.

STEPS
1. Make changes to the compensation plan setup
2. Run calculation
3. Review results for participant and see transaction has Calculation Error status.

Navigator > Credits and Earnings > Manage Earnings
Search for transaction number and can see that the plan component has status Calculation Error  ( CALCULATION_ERROR ) .

AND/OR

Navigator > Credits and Earnings > Manage Credits
Search for transaction number and can see that one of the performance measure has status Calculation Error.

Changes

Added or change a plan component to the compensation plan.

Navigator > Compensation Plan > Manage Plan Component shows :

1. Plan component  "Test POC 1"
    Calculate Incentive = Per Event
    Incentive Type = Commission
    Incentive Formula = LEAST ( Measure result.CSM Commission.PTD Output Achieved , Measure result.CSM Capped Commission.PTD Output Achieved * Measure result.Period PM.PTD Output Achieved )

2. Details of the three performance measures assigned to this plan component :
    a. Name = CSM Capped Commission
        Performance Interval = Annual
        Credit Category  ( None needed )
        Process Transactions = Grouped by interval
        Measure Formula = Measure.ITD Target * Plan.Target Incentive / 100
    b. Name = CSM Commission
        Performance Interval = Annual
        Credit Category = XX
        Process Transactions = Individually
        Running Total = Un-Check
        Measure Formula = Rate Table Rate * Credit.Credit Amount
    c.  Name = Period PM
        Performance Interval = Period
        Process Transactions = Group by interval
        Measure Formula = Rate Table Rates

Cause

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