Earnings Tab Shows Calculation Error Even Though The Manage Calculation Process Completed Successfully (Doc ID 2109994.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Calculation process completed successfully. When review the transaction, see that it has Calculation Error status and no / null commission amount.

STEPS
1. Make changes to the compensation plan setup
2. Run calculation
3. Review results for participant and see transaction has Calculation Error status.

Navigator > Credits and Earnings > Manage Earnings
Search for transaction number and can see that the plan component has status Calculation Error.

AND/OR

Navigator > Credits and Earnings > Manage Credits
Search for transaction number and can see that one of the performance measure has status Calculation Error.

Changes

Added or change a plan component to the compensation plan.

Navigator > Compensation Plan > Manage Plan Component shows :

1. Plan component  "Test POC 1"
    Calculate Incentive = Per Event
    Incentive Type = Commission
    Incentive Formula = LEAST ( Measure result.CSM Commission.PTD Output Achieved , Measure result.CSM Capped Commission.PTD Output Achieved * Measure result.Period PM.PTD Output Achieved )

2. Details of the three performance measures assigned to this plan component :
    a. Name = CSM Capped Commission
        Performance Interval = Annual
        Credit Category  ( None needed )
        Process Transactions = Grouped by interval
        Measure Formula = Measure.ITD Target * Plan.Target Incentive / 100
    b. Name = CSM Commission
        Performance Interval = Annual
        Credit Category = Motorola
        Process Transactions = Individually
        Running Total = Un-Check
        Measure Formula = Rate Table Rate * Credit.Credit Amount
    c.  Name = Period PM
        Performance Interval = Period
        Process Transactions = Group by interval
        Measure Formula = Rate Table Rates

Cause

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