Error showing tasklist. Possible reasons could be: 1. SOA server connection information is not available. 2. If it is run in federated mode, the default server may be down. (Doc ID 2110255.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create employees after upgrade, the transactions are submitted. When checking worklist for transaction status/notification,
the following error occurs.

ERROR
 
Error showing tasklist. Possible reasons could be:
1. SOA server connection information is not available.
2. If it is run in federated mode, the default server may be down.



The issue can be reproduced at will with the following steps:

Action plan

1. From the CommonDomain homepage server try to access the TASK service WSDL using the

wget <URL> .

The internal urls(crm-internal, fs-internal etc) should resolve correctly when executed in the host machine and will fail elsewhere. So, execute them in host machine only.

http://fs-internal.oracleoutsourcing.com:80/integration/services/TaskQueryService/TaskQueryService?WSDL
http://crm-internal.oracleoutsourcing.com:80/integration/services/TaskQueryService/TaskQueryService?WSDL
http://hcm-internal.oracleoutsourcing.com:80/integration/services/TaskQueryService/TaskQueryService?WSDL

2. From the SOA server Host of the taskqueryservice, try to access the URL directly.
3. If both are assessable, check how  the host to ip is resolved in the FA environment. All the HTTP SOAP access goes through OHS which resolves the DNS host name to IP. Use nslookup of the host to see it it resolves the ip correctly to the SOA server. Refer to http://www.ateam-oracle.com/listen-addresses/ for suggestions on troubleshooting this issue.

4. Are /etc/hosts and proxies set up properly on common domain and soa server machines?
5. Review the following :

FusionVirtualhost_???.conf where ??? is the domain abbreviation from /u02/instance/CommonDomain_webtier_local/config/OHS/ohs1/moduleconf

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms