Import Credit Rule Error : Participant With Name Not Found For Rule (Doc ID 2112325.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

User exported out the Credit Hierarchy from stage and tried to import into production and it error.


ERROR
The Request is running for ESS request id:34886
CreditRuleImportProgram started for Request Id :300000002341001
essCallbackURL : http://ic-internal.oracleoutsourcing.com:10611/ess-async/essasynccallback
importProcessAsync Webservice invoked
CreditRuleImport:OnEvent Start
Rule Import Log
Import started on : Thu Feb 18 12:11:15 UTC 2016
Rule Copy Request Row with Id = 300000002341001 found.
Rule Copy Request Details :
Rule Copy Request Row with Id = 300000002341001
Import Org Id = 300000000690008
No object Name Prefix provided.
No object Name Suffix provided.
New Start Date = 2016-01-01
New End Date = 2016-12-31
Reading the file to be imported.
Checksum matched.
Participant with Name Amy Smith not found for rule CORP EMEA
Import status : FAILED
Rolling back...
Overall import status FAILED
Imported completed on : Thu Feb 18 12:11:32 UTC 2016


STEPS
Navigator > Participant Assignments > Manage Direct Credit Rules
1. Duplicate existing Direct Credit Rule hierarchy without attribute values
2. Manually add back the attributes (without values) criteria to the duplicated structure
3. Export out the structure to generate xml file
4. Import xml file into production via  Navigator > Participant Assignments > Manage Rule Import Processes

BUSINESS IMPACT
Due to this issue, users cannot move Direct Credit Rules from one instance to another.

Cause

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