Unable To Create Controls - Error: There are more than one entitlements with name (Doc ID 2112455.1)

Last updated on MARCH 02, 2016

Applies to:

Oracle Fusion GRC Application Access Controls Governor - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  8.6.5.7119  version, Application Setup and Administration

When attempting to create a control
the following error occurs.

ERROR
-----------------------
ERROR [el.Default (self-tuning)'] ControlsServiceDC:720 Exception thrown during create,


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the GRC
2. CCM > Manage Controls
3. Actions > Create Control
update and save


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create controls for business.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms