Leads Are Not Visible On Their Associated Account. (Doc ID 2114724.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Leads are not visible on their associated account.


We have Account (OOB) object. In the leads (account subtab) we are not able to see the associated leads to that account. For example, there is a lead named as "L" which is associated to account "X" but when we open the that account (X) and click on leads subtab, we didn't find the lead.


EXPECTED BEHAVIOR
-----------------------
Account subtab called Leads should contain the lead associated to that account

STEPS
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The issue can be reproduced at will with the following steps:
1. Go To Leads -->Create new lead
2. Associate account to lead
3. go to accounts -->leads subtab -->lead not visible

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Lead under the Account corresponding subtab

Cause

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