Account/Contact Favorite Field In Mobile UI Displays As Binary Option/Free form text

(Doc ID 2116829.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Fusion Mobile Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Mobile Sales App

ACTUAL BEHAVIOR
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In the mobile UI, the favorite option to flag an account shows up as a binary option, displaying either a 0 or 1 to choose for that "favorite account". This is confusing to sales users and does not meet the requirement of the customer. Same issue exists for favorite field in Contacts page, which shows as a free text entry field

EXPECTED BEHAVIOR
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Customer would like to have either a checkbox, or values such as Yes/No in both Accounts and Contacts pages. This is more user friendly and less error prone.

STEPS
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The issue can be reproduced at will with the following steps:
1. 'Rating' field is added in MUI pages out of box in Account -> Pages ->Mobile Pages -> Create or Edit Account -> Default layout

2. This field shows as Favorite in MUI, options to select are 0/1

3. In Contacts -> Pages ->Mobile Pages -> Create or Edit Contact -> Default layout, Favorite field is added to selected fields. This field comes across in mobile as free form text field that expects customer to enter 'true' or 'false'

4. Customer would like to have either a checkbox, or values such as Yes/No which is more user friendly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select favorite account/contact in user friendly fashion.

Cause

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