Some User Are Kept Getting Login Page When Signing in SmartView (Doc ID 2117769.1)

Last updated on MAY 18, 2016

Applies to:

Oracle Fusion Financials Common Module Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When using fusion smartview function, local users can login smartview successfully, but remote user (oversea users) are kept getting login page after entering correct user name and password
customer is using SmartView Version 11.1.2.3.000 (Build 157)


Steps to reproduce:

1. Open a download xls file
2. Click smartview shared connection
you will get fusion application chooser login
3. Click sign in on the right side to sign in using my company's sign in
you will get the chooser login page again


Cause

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