OSC Mobile Client Showing Wrong Account & Opportunity When Pulled Up From Appointment (Doc ID 2121778.1)

Last updated on APRIL 26, 2016

Applies to:

Oracle Fusion Mobile Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Mobile Sales App

ACTUAL BEHAVIOR
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When you try to access an account or opportunity within an appointment on the app, it is showing the wrong record. It is acting like it is cached in some way. This problem is occurring on both IOS and Android operating systems (iPhones & Samsung Tablets).

EXPECTED BEHAVIOR
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It is expected that when you click on an opportunity or account from within an appointment on the app, that it would display that specific account or opportunity, as selected.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the mobile app.
2. Select appointment object.
3. Open an appointment
4. Now select an opportunity or account that is tied to that appointment. Notice how it is the wrong account or opportunity.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are seeing the wrong information. They can see Accounts and Opportunities which they did not expect to see, and possibly should not see.

Cause

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