Workflow Send Email To Wrong Recipient (Doc ID 2124918.1)

Last updated on APRIL 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Customer has a workflow which sends an email when the value of a custom field changes.
When the customer triggers the workflow, the mail send to the record creator, instead of the correct recipient.
The correct recipient of the email is stated in an account formula field:
  AccountManaEmail_c

The formula reads the email from the resource object pointed by the DCL field AccountManager_c, which points to Resources
Customer has already debugged that the formula field contains the correct value for the email.

Why is the email sent to the record creator instead of the correct recipient?


EXPECTED BEHAVIOR
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User's customization should send an email to the address listed in AccountManaEmail_c

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a DCL that contains Resources
2. Create a formula field that is populated by the email address associated with the chosen Resource
3. Create an object workflow that sends an email to the address in the formula field.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send emails to the correct recipient.

Cause

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