Duplicate Accounts Shown As Non Duplicate On CDM (Doc ID 2139430.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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In Customer Data Management some Accounts are not shown as duplicates.

Customer tests the Duplicate Identification Batch functionality and have created two new accounts. Now the expectation is to find the duplicates in Customer Data Management. Have requested to check the profile value of ZCH_AUTO_MERGE_THRESHOLD in order to see if they have an exact match of 100%. They have checked with a lower value and they cannot see the duplicates in CDM.

EXPECTED BEHAVIOR
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Duplicate Identification Batch functionality should see the two accounts with the same name.

STEPS
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The issue can be reproduced at will with the following steps:
1. I have changed the value of ZCH_AUTO_MERGE_THRESHOLD as 5 and 10.
2. I had tried with 5 and 10 profile values.
3. I have create an 2 accounts with the name, I am able to see the duplicate on UI however when I ran a merge request in CDM its showing that there are no duplicates.

Changes

 Price Book used on Accounts.

Cause

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