Adjusted Credits With Preserve Credit Flag Is Still Being Assigned To Old Participants.
(Doc ID 2152158.1)
Last updated on MAY 22, 2023
Applies to:
Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and laterOracle Fusion Incentive Compensation - Version 11.1.10.0.0 and later
Information in this document applies to any platform.
Symptoms
The adjusted credits with preserve credit flag is still being assigned to old credited receiver.
The crediting process assigned salesrep REP1 and REP2 to the transaction based on the Direct Credit Rules.
User realized the credits were wrong so wanted to manually reassign to salesrep REP3 and REP4.
After clicking on [ Preserve Credit] and manually adding salesrep REP3 and REP4, user ran Revert Transaction and Crediting again.
The transaction now has 4 credit receivers.
EXPECTED BEHAVIOR
Expected to see only salesrep REP3 and REP4 on the transaction.
STEPS
The issue can be reproduced at will with the following steps:
1. Import and collection transaction
2. Run Crediting
3. Run Classification
4. Adjust the credit , click on [ preserve credit] and add the two new receivers
5. Run Revert Transaction
6. Run Crediting
7. Review the transaction and see all 4 reps.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |